Should we be seeking legal advice for our business due to a repairs company not doing their job?

We run a chip shop which had a brand new range installed just over a year ago. It had a years warrenty and at just under a year it started to go wrong. A part stopped working and was causing noises which shook the whole building as gas ignited underneath it.





The company we use ';fixed it';, installing a new part and only charging for labour as the part was covered in the warranty. It then had a 6 month warranty on it as it was new.





Literally a few weeks later we had the same problem on another part which was then replaced too.





Again just a matter of weeks later the noise started again and this time they fixed it without having to replace any parts.





So far they have been out about 6 times in total and insure us all is running as it should and days or a few weeks later there is another problem. This often means we have reduced capacity to serve customers and pay out a fortune in labour charges.





Last Thursday another part broke down. The company were called and said they would get someone to us as soon as they could. Now it's Sunday and the whole range had stopped working and nobody has been out to fix it. This means we had to close. They tell us someone will be out on Tuesday but it means being closed tomorrow to and probably also Tuesday while they fix it. This is our buisiest time of year and we rely on the summer business to get us through the winter. Not only are we loosing business by being closed but we have staff on saleries who will have to be paid regardeless and a huge amount of stock, prepared for a busy day which will have to be binned.





Is there anything we can do? Is it worth contacting a solicitor over this?Should we be seeking legal advice for our business due to a repairs company not doing their job?
Yes, there are things that you can do, but the problem could be quite complex - especially as you are a business consumer rather than a private consumer. I would certainly recommend making an appointment with your solicitor as soon as possible and make sure that you take along copies of all paperwork and notes of what happened (or was said) and when.





I hope it gets sorted and that your chippy prospers. I like chips.Should we be seeking legal advice for our business due to a repairs company not doing their job?
You have a defective stove, Nothing in your details indicates the repair company is responcibly for that fact. They APPEAR to be doing everything they can to help. I recommend finding another repair company abnd/or buying a NEW stove.